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Shipping Lunarian Art offers international shipping.
• Every item is shipped registered airmail from Thailand.
• Orders take 1-3 business days to be shipped
• As soon as your item is despatched you will receive an email from me, confirming your shipping notification along with a code Registered No and a web link so you can track your item.
• Your items will be carefully gift wrapped, packed so that they arrive to you in beautiful condition. • Shipping normally takes 1-2 weeks to arrive (times may vary from country to country, But Please allow up to 4 weeks as some have been known to take longer.
• For all ORIGINAL ART! This is sent by International express service (between 3 to 5 business days), this service includes international tracking and signed for conformation. Please contact me PRIOR to purchase so we can work out the correct shipping costs for you.

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My Mission
So far to date I have never had to resend an item for not arriving, although I have come close at times. Unfortunately I know things do go missing from time to time as this has happened to me. If and when this happens, rest assured that I will do my best to rectify the problem either by sending out a new item or offering you a refund.

You are my customer and I want to look after you and make sure you are happy. In countless times my customers have put their trust in me and my product. So its up to me to give you the trust back. I'm always happy to here your concerns and answer any of your questions.

One item did decide to sprout wings and hid itself behind the washing machine, because their husband received it and forgot to mention it, and when she said something to him, he said something had arrived, but she didn't see it, and then found it hidden down the back of the machine ;) At the end of the day you are my No1 and will always be, because without you I could not do what I do. As a customer myself I know how great it feels to be treated well by a seller, plus I know all too well what it feels like to get bad service too, so this is why I do my best.

You all know now from my art, that I create good feelings and vibes and it is my aim to put you in a happy, state as well as being enchanted.

Refunds
Refunds or Replacements are given if your item does not arrive you can either have another item shipped to you or a refund.
Refunds or Replacements are also given if your item is damaged during transit, I require that you send the damaged product(s) back to me, and I would be more than happy to accommodate.
• Please keep in mind however that the shipping of any and all damaged merchandise is to be incurred by you the customer. Replacement is on me.
• Due to the nature of this business, we are unable to refund or exchange the product you've purchased should you change your mind upon receipt of your product.
Additional Information
• I love custom orders! Creating something unique for any occasion from weddings, mothers day and fathers day, to birthdays if their is something you'd like let me know.
• I can hand make anything from design cards, invites, special matching jewellery to custom portraits.

Thank you for your time

Octavia